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Knowledgebase : Order Related
     
If you placed an order at www.algozone.com site you can login to your account and follow to “Order History” page to locate your order status and download link if applicable. If you did not create an account at the time of purchase you can contact u...
If you make a mistake in your address or over information, our credit card processor still puts authorization on your account. This is not a valid charge and we do not have ability to get these funds. Most credit card companies will remove this author...
We suggest that you notify “Billing” department ASAP and explain the problem. If your order is approved and you have a download link, DO NOT download file. Unfortunately, if we see that you have downloaded the file we will not be able to correc...
These are couple possible solutions. 1. You have provided incorrect email address. Please contact us and we will fix this for you. 2. You have spam filter enabled in your email application. Please check if you have email in spam folder of trash. ...
If you were not redirected back from PayPal back to algozone.com site, there is a chance your order has not being completed in our system. In some rare cases (network or user error), PayPal does not redirect back to our site and order is not properly c...
If your orders status is "Waiting for customer response", this means we wait for your response to our request for additional information. We have sent you email from billing@algozone.com to your email provided at the time you placed an order. Please...
We have an approval process for orders placed on our site. Once we verified your order we will send you email with download link. You can also locate download link in “Order History” section in your www.algozone.com account. You will see download li...
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