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Knowledgebase : Troubleshooting
     
Description: If you notice that your site does not load data in AJAX module in some cases/pages you might have a problem related to configuration of your shopping cart. Reason: There is know JavaScript security measures built into web browsers that...
There is a small typo/bug noticed in few of the templates with AJAX Pop-up functionality. Problem was noticed on product listing page if you click on the button that appears on mouse over. Once you click on the button the popup brings the message "Prod...
CRE loaded 6.3 has a bug that does not display template specific infoboxes unless they have corresponding files in the default boxes directory. If you add a custom infobox to the admin infobox configuration, it appears that it does not get added to the li...
On some servers the oscommerce RC2 variable HTTP_USER_AGENT is not recognized correctly . When this happens, the template buttons may not function correctly . To correct the issue, you need to make a minor update to the tep_browser_detect function in the ...
ISSUE REPORTED: after adding an item to the cart, shopping cart information show up on the product reviews page FIX: 1) edit the product_reviews.php file . LOOK FOR: REPLAC...
In CRE Loaded 6.3, the tep_session_register function was removed from the cart admin . Unfortunately, not all calls to this function was removed from the template_installer.php file located in the admin/includes/modules/ez_installer/ directory of the cart...
We have been made aware that the dynamic shopping cart module does not display product attributes properly on the drop down display . If your cart has this issue, here are the instructions on how to resolve this issue: FOR OSCOMMERCE USERS: 1) Open ...
If you are having issues with the template when CRE SEO is enabled, please make sure to follow all CRE instruction on how to enable CRE SEO on your site . It is not sufficient to just to enable CRE URL on the admin configuration page without making the ad...
Unfortunately, we can not guarantee that our templates will work in any version other than the one posted in product details page. Our QA team does extensive testing on a given version of shopping cart application, and we can not commit for this template ...
In Zencart, if you find that the sub-category images are not aligned properly when you view them, please add the following css lines to the end of your stylesheet file: .categoryListBoxContents, .centerBoxContentsAlsoPurch { width: 32% !important; } ....
The new products main page module of some zencart templates need to be updated, if they are to be used in carts that use multiple languages . The new products module file is called /includes/modules/ZC03C####/new_products.php - where ZC03C#### is your te...
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